Reference

How kutub88 Handles Your Personal Information

Your account data, payment activity, and device details are handled with care at kutub88. This page explains what we collect, why we collect it, and how you can access, update, or request removal of your information — all subject to applicable local law and…

Account Data ProtectionDANA, OVO & GoPay PrivacyCookie ControlsData Access Rights
kutub88 How kutub88 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run your account. Here is what that looks like in practice across data handling, cookies, account security, and your right to make changes.

Account Security

Your account is protected with password hashing and session tokens. Any login from an unrecognised device triggers an OTP verification step sent to your registered contact.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which lobby sections load well on mobile. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Active account data is retained while your account is open. After closure, we hold only what local regulation requires, then delete or anonymise the rest on a rolling schedule.

Your Right to Request Changes

You can request access to your stored data, ask us to correct inaccuracies, or request deletion by contacting support. We verify your identity first, then process within a reasonable period.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Have a question about your data or want to request access, correction, or deletion? Our support team handles privacy requests directly. Reach out through any of the channels below and we'll confirm receipt and next steps within a reasonable timeframe, subject to verification of your account identity.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Available for account and privacy queries; our team will log your request and follow up directly.

Email Support

Send your privacy request to our support address found in the account help section. Include your registered email so we can verify your identity before processing.

Account Help Centre

Log in and navigate to Account Settings, then Help. Submit a data request form there for access, correction, or deletion — tracked and responded to by our privacy team.

Common Questions About Your Privacy at kutub88

These are the questions we hear most often about how your data is handled. If yours isn't here, reach out through live chat or the account help centre.

We collect your name, email address, and contact number at registration. If you deposit via DANA, OVO, or GoPay, we also receive a transaction reference from the payment processor — not your full wallet credentials.

We share only what payment processors like DANA, OVO, and GoPay need to complete your transaction. We do not sell your personal data. Any third-party sharing is limited and governed by applicable local law.

Your data is retained while your account is active. After you close your account, we keep only what local regulation requires, then delete or anonymise the remainder on a scheduled basis.

Log in and go to Account Settings, then Help, to submit a data request. Alternatively, contact us via live chat or email. We verify your identity first, then process your request within a reasonable timeframe.

We use session cookies for login continuity and analytics cookies to monitor lobby performance on mobile. You can manage or disable cookies through your browser settings at any time without losing account access.

No. When you pay via DANA, OVO, or GoPay, the transaction is processed by the respective payment provider. We receive only a reference number and wallet identifier — your full payment credentials stay with the provider.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.